Consumer Neuroscience

Everything has been done

I don’t know who first said, “Whatever you can think of has been done before”, but I’m pretty sure, erm..., someone has said it already. This is how Zaltman’s 1997 JMR article “Rethinking Market Research: Putting People Back In” makes me feel. The paper is primarily on the role of metaphors and mental imagery in influencing thoughts and behavior of consumers and managers. But there is also a fairly detailed discussion of the brain and application of neuroimaging techniques to measure consumers’ mental responses, including this:

In a study now under way at Harvard University and the Massachusetts General Hospital, Stephen M. Kosslyn and I are using PET scans to assess the impact of three alternative marketing stimuli (relating to automobile dealerships) developed by Lewis Carbone of Experience Engineering for a division of General Motors. The constructs involved in these stimuli (about which study participants also complete a written questionnaire) include anxiety, trust, and comfort.

I don’t know what happened to the study, perhaps it fell into the proprietary information stack that never sees the light of day. But to me it represents a side of consumer neuroscience that has thus far been under-explored—namely the neural processes through which metaphors and mental imagery influence behavior. We now know quite a bit about the basic decision making processes at the brain level, but it doesn’t begin to describe the way that narratives and behavior affect our behavior. Getting a handle on this would be a huge advance scientifically.